GDPR

WHY I COLLECT PERSONAL INFORMATION

Holistic therapies are used alongside conventional medical treatment, so I collect personal and medical data from clients to enable me to keep track of any therapy you have from myself, any problems you want me to focus on, and contra-indications.

Should you wish to have consultations or distance sessions over the phone, Skype, or Facebook Mesenger I will need to take your details to verify ID, and to make sure I have the correct information in front of me while speaking to you. Client forms will be sent to you by email so that you can fill them in and return them to me before a distance sessions is carried out. As phone, Skype, Facebook Messenger are third party tools I cannot guarantee or vouch for their security or privacy. So, using these will be done at the clients own risk. Please visit the third party websites to view their privacy policies.

In regard to astrological reports I take your name, date of birth, time of birth, and place of birth so that I can mathematically calculate the positions of planets and charts points at the time of your birth.

For tarot reading I will need information to focus on so that I can get a link to you. This information will include your name and your date of birth.

WHERE I OBTAIN YOUR PERSONAL INFORMATION

Personal information is only obtained from you if over the age of 18 or from a parent or guardian if under the age of 18 and is taken before any therapy, report, or reading is commenced.

HOW INFORMATION IS STORED

Personal data is not kept online by myself. Information for a therapy is collected either on paper on my visit to you, and kept in a folder, or if it is sent to me by email then it will be recorded on disc – password protected. Both are stored in a secure manner.

You may also choose to send information to me by other third parties, especially for astrology reports or tarot readings. Third party companies that I use, such as Ebay, Etsy, Paypal, and others, also have privacy policies. Please read these to make yourself familiar with their terms.

HOW LONG IS PERSONAL INFORMATION HELD?

I am fully insured by BGI. Client records are kept for a minimum of 6 years as per UK law and requirements of my insurance company, from the date of your last treatment, for people aged 18+.

In respect of clients under the age of 18 when they receive any therapy, records are kept for a period of 6 years from the date they reach the age of 18.

If a client is suffering from any mental incapacity when they receive any therapy, then records are kept for a period of 6 years from the date that they are deemed to be capable of making their own decisions. Otherwise their records would need to be kept for the duration of the client’s lifespan.

I reserve the right to change my insurers at any time, so the period that records are kept may change to comply with any new insurance company, or any changes to UK law. You will be informed of any changes should they occur.

SHARING INFORMATION

Personal information will only be shared in the following situations:

1)       With medical professionals or people with expertise in particular health problems should the need arise;

2)       With the law should the need arise, this includes my insurance company in the event of any claims, and solicitors acting on your behalf;

3)       With yourself – every individual has the legal right to see the information that any company, business, organisation, club, individual, etc, holds on them. If you want a photocopy of your file there will be a minimal charge of £5 to cover paper, ink, printing, and postage. Information will be sent within one calendar month.

You do not have the right to see the information held about anyone other than yourself;

4)       Service providers. I engage certain trusted third parties to perform functions and provide services for me, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services. For example, your address on an envelope or parcel.

5)       Selling and auction sites. I share information with selling and auction sites as necessary to provide you my services and comply with my obligations under both the Seller Policy and Terms of Use.

6)       Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Your information will not be shared with any other third party unless I’m required to do so by law, or unless you give written or legal consent, such as Power of Attorney.

MARKETING, PAYMENTS, AND SOCIAL MEDIA

You can choose to contact me on the website http://www.naturalmatrixtherapy.com, supplied by WordPress, or on several social media sites that I’m on, by post, or email naturalmatrixtherapy@outlook.com.

I currently take payments by Paypal. You can set up a Paypal account for yourself, or you may prefer to pay by debit or credit card through Paypal. 

I cannot guarantee that messages sent, or information given via any third party are secure, so any personal information sent to me this way is at your own risk. These companies have their own privacy terms and conditions. Please read those carefully.

If you supply your email address to me you are consenting to be kept informed of offers, events, news, or changes in connection with Natural Matrix Therapy. Your email address will not be supplied to any other party, unless required by law to do so, as stated above.

You can unsubscribe at any time. You also have the right to update and rectify any incorrect information.

DISCLAIMER

THERAPIES:  I’m not a doctor so I don’t diagnose or prescribe medication. I advise you to let your doctor know if you choose to take holistic therapies, so that the doctor can monitor the dosage of any medication you may be taking and monitor any health conditions you may have. The therapies offered by Natural Matrix Therapy are complementary – not alternative. If you undertake any holistic therapy you are doing so at your own choosing and need to be aware that there is no guarantee, and they are not cures.

ASTROLOGY AND TAROT:  This is for guidance only. Reports or readings will not make decisions for you or tell you how to live your life. These services are intended to be for entertainment purposes only and should not be used as a substitute for professional medical, financial, or consultancy advice.

FURTHER INFORMATION AND COMPLAINTS

Further information about GDPR or any complaints you may have can be directed to the Information Commissioner’s Office. Details can be obtained from their website: https://ico.org.uk/

If you begin to take therapies from myself, you will be asked to sign that you have read and agree to the above.