We’ve had a couple of revamped policies going live this week. The main one was on Monday, with the usual hullabaloo about it, fun and games, and the panic when it wasn’t working. Today we had the second revamped policy going live.
It was preceded by two lots of training, which consisted of product knowledge, how to set it up, and the calculations. Sounds simple? Well there are several mathematical formulas for the working out. Not difficult maths – we weren’t required to be nuclear physicists – but several formulas nonetheless. We were told categorically that this policy could only be set up on one system – we have 2 different working systems – and the other system would not be working.
Training done we all waited in anticipation to begin to set the policy up. We had the first calls coming through today. You probably guessed this… The system we were told to use wasn’t working. We had to set them up on the old system, the one we were told that under no circumstances were we to use. The system that we had not had training on. The system that we were told would not be working. The system that did not give us all of the calculations. Get the picture?
We are used to this now. It happens every time. The whizz kids, with the masters and doctors degrees, tell us everything has been tested and it is working perfectly.
Those of us in the call centre have a working degree in cynicism, based on experience. Our research is ongoing…
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Published by Mandee
I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer.
EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc.
I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example.
Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover.
The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant.
I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings.
Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.
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