A whole day of training about handling complaints. Yet again the procedure has been changed. I expect this type of thing happens in many companies. It’s very annoying for those of us at the bottom end.
On a positive note I have learnt how to get things sorted quicker if I log a complaint with anyone. Just address it to the CEO of the company.
Every company has a complaints procedure. You normally either write or phone to log your problem. It then gets passed to the complaints department who can take weeks to sort it out. If it is not resolved in 8 weeks you then have the right to take it to the ombudsman – if it is something they deal with. The ombudsman doesn’t deal with all areas. If it takes a certain length of time to resolve it has to be passed to the FCA.
By addressing the complaint to the CEO of the company, it will be dealt with at a higher level and therefore get resolved quicker. There’s also a better chance for it to be resolved in your favour. It doesn’t look good if the FCA are sent many complaints that have been addressed to the CEO. The company doesn’t want to look bad.
I’ve now made a mental decision to log more complaints when I’m dissatisfied with service. I have logged complaints in the past about a few things, but I’m also guilty of not complaining when I should. I shall start about complaining about the prices of services I receive. I don’t see why I shouldn’t get discounts. After all I pay tax. I don’t live off other people. Why shouldn’t I get cut some slack?
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Published by Mandee
I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer.
EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc.
I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example.
Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover.
The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant.
I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings.
Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.
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