Customers v The DPA Regulatons

Yet again I had someone phone up and ask me to discuss details of a policy not in their name. I can understand that if they are the spouse of the policy holder, it can be annoying if they can’t deal with payments or amendments.

This particular person was the partner of the policy holder. She wasn’t at all pleased that I needed the policy holders permission to renew the policy. Even when I advised her it was now a regulatory requirment, she didn’t care that she could possibly be breaking the law. She could get me fired, and the company fined. In the end she hung up.

DPA regulations are there to keep our details safe. Or the customers details safe to be specific. We’re all customers in one way or another.

Imagine if someone phoned a company, eg an insurance company, and asked for details of your insurance. Imagine if they were requesting amendments. May be they want to change the name on the policy, or change the way it is paid. Perhaps it is a family member who is phoning to find out what insurance you’ve taken out. What if you don’t want them to know? How would you feel if the insurance company were to just go ahead and change things without your permission?

Disclosing these details could cause an awful lot of problems for some people. On the other hand, other people would find it a blessing.

The DPA is there to protect people. If you want your spouse/son/daughter/relative to deal with the policy, or whatever it may be, on your behalf, then just let the company know. Quite simple. Ring them and give instructions. Send a copy of the POA. Send a letter giving your permission. Don’t expect an agent to put their job on the line for you.


Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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