The call centre I work at expects the agents to work over at the end of the day. For example, if we finish work at 5pm and a call comes through 2 minutes before hand for a sale, we are expected to set up that sale even though it can take anything from 10 minutes to 1 hour, depending on the policy or amount of policies. The same goes if we finish later in the evening.
I refuse to do this if I’m finishing later.
Finishing up to 5.30pm is ok. I catch a bus home, 3 in fact. After 5.30pm the buses are running less often. After 7pm they are once an hour from work, on the hour, into town, which is just over one mile away. Otherwise I have to walk down a road where people have been attacked. Once in town my next bus is every half hour, so I have to wait again. Because of this, if I finish after 7pm I get a taxi. Much safer. However, if I’m stuck on a call my taxi is not going to wait.
I’m not allowed to use mobile phone in the call centre, because we deal with personal details of customers. So I can’t phone the taxi and ask the driver to wait for me. This means I will have to phone for another taxi after finishing the call, and because they probably then have new pick ups I’m going to be kept waiting up to half hour.
I don’t think this is right for the company to expect me to do this. I feel that this is a direct risk to my safety, so I am refusing to do it.
I’m pretty sure that I have a case here against the company if they insist on it.
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Published by Mandee
I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer.
EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc.
I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example.
Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover.
The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant.
I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings.
Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.
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