Call Centre v Agent

One of the problems we are having at the moment is that the managers are targetting people for the slightest thing.

One of my colleagues responded to a customer by saying “gosh!” Management immediately took her off the phone and said she’d been swearing. The call recording was listened to but due to a bad line all that could be heard was the last sylable “sh”.

The customer certainly didn’t respond as if she had sworn. And no swear word is heard on the recording, whether because of a bad line or otherwise.

In my opinion the company doesn’t have a leg to stand on here. It has to be proved. They can’t prove it. So what they did was to cause panic and stress in someone who hadn’t done anything wrong. Fear mongering. My company is highly skilled in fear mongering.

It seems to spreading to other companies as well. I think it’s due to the poor economic situation. Companies seem to think that they can treat their staff like dirt, and get away with it, because of the lack of jobs. They think people will put up with crap, rather than lose their jobs.


Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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