A customer phoning our call centre today informed me that he was calling to get more information on a product featured on our internet page, for £71.
I asked him how I could help him, to which he asked, ‘could you give me the price?’ My answer? ‘You’ve just told me the price!’ ‘Oh, right’, he says. ‘It’s £71 is it?’
Do people think the prices on the net are false? Do they think we are trying to hoodwink them? Do they think we are going to give them a different price if they phone us?
Many companies offer a cheaper price when you buy over the net. Maybe people should bear this in mind before phoning us with stupid questions.