Further to my recent blog about positive future developments, the company has now decided to enable the call centre to test out having email.
You may wonder why we don’t have email. We do too. In this day of modern technology you’d have thought that we should be able to email documents to customers. Or at least any normal thinking person would.
The company feels that the call centre staff will abuse the email. The rest of the company have email, but of course, there is no possible way that they would ever be guilty of abusing it.
Anyway, before I climb onto my ever-ready soapbox, they asked us for reasons why we thought we should have email. This had to be a maximum of 100 words?! I duly went around my team to get feedback, to be greeted by some extremely sound reasons/comments, but also the stupidity of ‘I don’t think we should have it’. These people should either go back to primary school or back to the slave-trading days when they weren’t allowed to be free thinking.
I put together a proposal. I think it was around 100 words. It looked it. I didn’t bother counting. The managers said I stated the facts very well, especially when mentioning the little details about all the bits of paper we have lying around, which is against FSA regulations. Can’t forget the FSA now can I? That would be sacrilege.
So we’re now waiting to see if my short proposal bears fruition. I’ll keep you posted. By blog, not by email.