Tag: technology

The Right Attitude

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As with most companies we have a periodical briefing about how the company is doing. We have a brief talk from several of the directors and get to see some of the innovating ideas that the company has. It’s normally very interesting and the latest one was not disappointing, showing us the technology that the engineers had been given and the way our customers were benefiting. Our CEO then went and destroyed any positivity that the briefing had given us.

Right at the end our CEO decided to say that he didn’t want anyone with wrong attitude working for the company. So if we didn’t have the right attitude we could look for another job. And if we knew anyone who didn’t have the right attitude we could tell them to look for another job.

Well, what kind of attitude is that? Are we to take it that he is looking for another job?


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New Systems

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The company has announced that several million pound is to be invested in new systems. The two main computer systems are going over the next few years, to be replaced with something that is all singing and all dancing. We’ve heard this before of course.

The last new system keeps crashing. Half the amendments we are called upon to do for customers can’t be done on the latest system, so we have to use the old system. Consequently we have two systems up and running at all times. Confused? Imagine how we feel.

We are taking the news of investments in a new system with a pinch of salt.

We have also been told that the internet site is going to be revamped so that customers can do more on the web. I have to admint that our company is technologically backward. Saying it is a huge international company you’d think it would have a fantastic internet site. No chance. Think again.

The internet site is very limited. Some policies can be set up but not all of them. Customers can’t access their policies online so have to call in to make amendments. We await the revamp of the website with bated breath.

Email

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Further to my recent blog about positive future developments, the company has now decided to enable the call centre to test out having email.

You may wonder why we don’t have email. We do too. In this day of modern technology you’d have thought that we should be able to email documents to customers. Or at least any normal thinking person would.

The company feels that the call centre staff will abuse the email. The rest of the company have email, but of course, there is no possible way that they would ever be guilty of abusing it.

Anyway, before I climb onto my ever-ready soapbox, they asked us for reasons why we thought we should have email. This had to be a maximum of 100 words?! I duly went around my team to get feedback, to be greeted by some extremely sound reasons/comments, but also the stupidity of ‘I don’t think we should have it’. These people should either go back to primary school or back to the slave-trading days when they weren’t allowed to be free thinking.

I put together a proposal. I think it was around 100 words. It looked it. I didn’t bother counting. The managers said I stated the facts very well, especially when mentioning the little details about all the bits of paper we have lying around, which is against FSA regulations. Can’t forget the FSA now can I? That would be sacrilege.

So we’re now waiting to see if my short proposal bears fruition. I’ll keep you posted. By blog, not by email.

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