Everyone in the UK has seen the advertisements for the Postcode Lottery. Pay £10 a month and you could win a few quid if your postcode is picked out. Well, there’s an internet based Postcode Lottery that is free. Yes, you read that right – FREE. http://freepostcodelottery.com/?ref=293667 It’s run by a guy by the nameContinue reading “UK Postcode Lottery – FREE”
Tag Archives: internet
Internet At Work
We’ve at long last been given some access to the internet at work. It’s been a long time getting and it’s very limited. However we are able to do a bit of Christmas shopping while doing our work, on Amazon and Ebay. Trouble is we can’t be in when it’s delivered as we’re at work!Continue reading “Internet At Work”
Make Up Your Mind
The other day I had a woman call in who definitely didn’t know what she wanted. I had to be very careful as we are non-advised sales. All I can do is give information about our policies after the customer has said what they want covered. Well this woman could not make up her mindContinue reading “Make Up Your Mind”
My company recently decided to give the call centre email and internet access. You’d have thought that in the 21st century we would have had this many moons ago. It’s great to get it. We can’t email customers. We can’t use the email for personal use. The managers can send us briefs by email soContinue reading “Internet Access”
I had the opportunity to sit with our digital chat guys today. I found it very interesting. They do very much the same as what I do but they do it online whereas I’m on the telephone. Customers can chat on the net to one of our agents, and get questions answered about the policiesContinue reading “Digital Chat”
Long Weekend Over
Well this lovely, long bank holiday weekend has now finished and I’m back at work. And of course today was crazy! Call after call after call. Some pleasant, some downright awkward, and some unbelievably stupid. I also had a few people trying very hard to hide their accent and speak in a posh voice. WeContinue reading “Long Weekend Over”
Will It Change?
A customer called to ask the details of a particular policy. Turns out that his property was not suitable for the policy in question, so I explained this to him and gave him the details of a more suitable cover. He then decided to ask me whether the policy would change if he bought it.Continue reading “Will It Change?”
Speaking to some of the customers who phone us, I often wonder how they manage to get by from day to day. I know we all make mistakes it’s what us humans are known for. But some mistakes made by us mortals are worthy of being mentioned. Take a lady who phoned in a fewContinue reading “Marvellous Mistakes”
What’s The Price?
Today was another day of ‘here-we-go-again’. ‘I’m looking at your…cover on the website. The one that’s £19 a month. Could you tell me what it covers and what the price is?’ ‘As you just told me the price is £19 a month. As you can see it covers…’ Was my reply. What is it withContinue reading “What’s The Price?”
I frequently get people phoning up asking me what the price is of the policies on the internet. Not a strange request in itself, but many of them inform me that they have the web site up in front of them at the same time. The price is is in very large figures. Very clearlyContinue reading “Internet Sales”