If I didn’t work in a call centre I would find the following very hard to believe. However, the following experiences from myself and my colleagues are,… Read more “Hard To Believe”
Tag: insurance
Sniffing!
There are quite a few people suffering at the moment whether it’s with hay fever or flue-like problems. Some people don’t seem to know what a tissue… Read more “Sniffing!”
Non-Advised Sales
We are non-advised sales at my company. This means that we cannot give advise on the suitability of a product for a customer. We can ask questions… Read more “Non-Advised Sales”
What’s Best?
A woman called today not sure of which policy she wanted or what was best for her. I gave her details of the policies in question and… Read more “What’s Best?”
Mystery Shoppers
A few of my colleagues and I believe that we have had a spate of mystery shoppers phoning us. There have been a number of potential customers ringing… Read more “Mystery Shoppers”
Make Up Your Mind
The other day I had a woman call in who definitely didn’t know what she wanted. I had to be very careful as we are non-advised sales.… Read more “Make Up Your Mind”
Questions
When a customer calls in to us they hear an IVR recording before they get through to an agent. It tells them the company name and gives… Read more “Questions”
Full Moon Time Again!
Well here we are again, another full moon and more memorable calls. Take the lady who called me about our plumbing insurance policy… ‘What does it cover?’… Read more “Full Moon Time Again!”
Customer Attitude
We’ve noticed a change in customer attitude during the last few weeks. It’s probably due to the amount of information in the media about various companies miss-selling,… Read more “Customer Attitude”
Phone Etiquette Part 2
Continued… 6) The Hands Free Lover What’s the point of putting your phone on speaker and standing the other side of the room? It sounds as though… Read more “Phone Etiquette Part 2”
