Unfortunately I had to work this Saturday. Right at the end of my shift I had a customer ringing to take out a policy that I don’t deal with. I’m not authorised to set it up so would have been in serious trouble if I had done so. However, as I explained to the customer,Continue reading “We’re Closed!”
Tag Archives: customer
Do You Know Your Address?
One of the main things we have problems with at work is customers who don’t know their address. You may think I’m joking but sadly I’m not. We get a lot of ‘errmm…’ when we ask for the address. We also get ‘the postcode is w2’. Sometimes we get the whole postcode but still haveContinue reading “Do You Know Your Address?”
Derogatory Additions To Names
I expect a lot of people have seen the news about a gentleman who had a derogatory addition to his surname. It was in the news recently and a great deal on social media. Not a nice thing to happen at all. I can’t see anyone enjoying getting a letter with that kind of thingContinue reading “Derogatory Additions To Names”
Woman!
A work colleague had a particularly nasty individual on the phone a few days ago, who insisted in finishing every sentence with the word ‘woman’. We always give our name to the caller – it’s politeness as well as good service. However, this man wasn’t interested in using my colleagues name as he didn’t wishContinue reading “Woman!”
Pay Attention!
We frequently get customers who can’t be bothered to pay attention to the details we give them. They’ll call up to take a policy and tell us to ‘get on with it’ as they have the information on the letter we sent them. If we ask whether they’ve read the letter the answer is usuallyContinue reading “Pay Attention!”
Address
To set up a policy or to check or change existing details we need the address. That includes the postcode. As usual we get greeted with a multitude of answers when we ask for the address. ‘It’s number 5 The Street.’ ‘It’s number 10.’ ‘It’s London.’ ‘I live in Scotland.’ ‘It’s CF4 1QQ.’ ‘I’m justContinue reading “Address”
Serial Numbers
Most if not all appliances have a serial number. It’s a unique code of letters or numbers, or both, that is added to the appliance when it’s manufactured. It helps the producer to track a product for quality control, indicating the model of the appliance, when it was made, and various other details. We oftenContinue reading “Serial Numbers”
Terms And Conditions
We often send the terms and conditions out with our mailing packs so that customers can read the two page document that gives them full information about a product. They then know exactly what they are buying before calling us. I asked a customer if she had received the terms and conditions from us, regardingContinue reading “Terms And Conditions”
Eligibility
We have to check the eligibility of the property before setting up any insurance policy. One of the questions we ask is: ‘What type of property is it?’ We expect a very simple answer, such as: house, flat, bungalow, park home, etc. We very rarely get the simple answer. ‘Detached.’ ‘It’s in the middle.’ ‘It’sContinue reading “Eligibility”
No Letter
‘I want to take out a policy.’ She told me. ‘Have you had a letter from us?’ I asked thinking she’d probably had a mailing advertising one of our products. ‘No I haven’t.’ So I took a few details from her and then I checked again. ‘Have you had a letter or have you hadContinue reading “No Letter”
