‘I want to take out a policy.’ She told me.
‘Have you had a letter from us?’ I asked thinking she’d probably had a mailing advertising one of our products.
‘No I haven’t.’
So I took a few details from her and then I checked again. ‘Have you had a letter or have you had a look on the internet?’
‘No I haven’t.’ She repeated.
‘Can I ask how you heard about the cover?’
‘I had it with you before.’ She answered.
‘Ok. And you say you’ve had no recent letters from us?’ I checked again as I know that letters have gone out recently to certain areas.
‘I haven’t had anything.’
So I began to run through our usual regulatory spiel but within a few seconds she had interrupted me.
‘Yes, it says all that on this letter I’ve got.’
Lovely. You have to experience it to believe it.