We often send the terms and conditions out with our mailing packs so that customers can read the two page document that gives them full information about a product. They then know exactly what they are buying before calling us. I asked a customer if she had received the terms and conditions from us, regardingContinue reading “Terms And Conditions”
Tag Archives: mailing
No Letter
‘I want to take out a policy.’ She told me. ‘Have you had a letter from us?’ I asked thinking she’d probably had a mailing advertising one of our products. ‘No I haven’t.’ So I took a few details from her and then I checked again. ‘Have you had a letter or have you hadContinue reading “No Letter”
Non-Advised Sales
We are non-advised sales at my company. This means that we cannot give advise on the suitability of a product for a customer. We can ask questions to try and point the customer in the right direction, or to perhaps jog their mind, but ultimately it has to be the customer’s decision on whether somethingContinue reading “Non-Advised Sales”
Same Cover?
A guy called asking to take out cover. He came through on a particular line for a particular cover we do. The customer then proceeded to give me the reference for a completely different cover. It didn’t throw me. I merely double checked the reference and proceeded to set up the policy. I reached theContinue reading “Same Cover?”
Marketing
I decided to dedicate this blog to the hard-working marketing department. These dedicated people who spent several years slogging away at university. These wonderful university graduates thoughtfuly produce the literature that appears in our mailings and advertisements. They painstakingly and dedicatedly stoop all day long over the designs. They pour their heart-felt souls into producingContinue reading “Marketing”
