We are non-advised sales at my company. This means that we cannot give advise on the suitability of a product for a customer. We can ask questions to try and point the customer in the right direction, or to perhaps jog their mind, but ultimately it has to be the customer’s decision on whether something is right for them or not. Sometimes it can be more than difficult.
‘I had a letter about (our company). I just want the price.’ He mumbled.
‘Do you have the reference off the letter?’ I asked.
‘No. Letter about (our company). Just want price.’ He mumbled again.
‘Well you are through to (company name), so what do you want the price on?’
‘Want the price for insurance.’
‘Which insurance?’ I persevered.
‘(company name)‘
‘We do a lot of different insurance products. What do you want to get covered?’
‘(company name)‘ He repeated.
‘What does the letter say?’ I tried a different tactic.
‘Tells me about (company name), so I want the price.’
Sometimes it’s just best to end the call. I politely told him to decide what he wanted to get covered in his home, to find the reference on the letter, to read the letter, and then to call us back.
If he had rung a company that was not regulated by the Financial Conduct Authority (luckily we are) then the agent would probably have seen this as a prime opportunity to flog every product on their books. Money for the business but certainly not good for a customer who so obviously has no understanding of why he is ringing.
And there are still some insurance companies that are not regulated by the FCA. So my advice – while I’m not at work – is to know exactly what you want before you ring any company, and make sure you read their literature from cover to cover.
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Published by Mandee
I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer.
EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc.
I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example.
Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover.
The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant.
I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings.
Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.
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