Will It Change?

A customer called to ask the details of a particular policy. Turns out that his property was not suitable for the policy in question, so I explained this to him and gave him the details of a more suitable cover. He then decided to ask me whether the policy would change if he bought it.Continue reading “Will It Change?”

Just How Hard Is It?

Just how hard is it to listen to what I am saying? It appears to be extremely difficult for some people. Take a customer that phoned me a few days ago. ‘I’ve had a letter from you about the plumbing and drainage cover. Well, I’ve already got this cover. So why are you sending meContinue reading “Just How Hard Is It?”

Panic! Panic! Panic!

The panic is still on this week. Customers ringing in their hundreds to get their boilers and pipe work covered. Nothing like leaving it till the last minute. When the really cold weather gets here it’ll be people who still haven’t got cover ringing for emergency jobs. So the panic will continue well into FebruaryContinue reading “Panic! Panic! Panic!”