cover – Natural Matrix Therapy

Will It Change?

A customer called to ask the details of a particular policy. Turns out that his property was not suitable for the policy in question, so I explained this to him and gave him the details of a more suitable cover. He then decided to ask me whether the policy would change if he bought it.Continue reading “Will It Change?”

Just How Hard Is It?

Just how hard is it to listen to what I am saying? It appears to be extremely difficult for some people. Take a customer that phoned me a few days ago. ‘I’ve had a letter from you about the plumbing and drainage cover. Well, I’ve already got this cover. So why are you sending meContinue reading “Just How Hard Is It?”

Financial Year End

We’re now coming up to the end of this financial year at work. This month has not been as busy as it normally is this time of year. I reckon it’s the calm before the storm though. There are mailings going out and they’re pushing certain types of cover this next week, so I’m expectingContinue reading “Financial Year End”

Same Cover?

A guy called asking to take out cover. He came through on a particular line for a particular cover we do. The customer then proceeded to give me the reference for a completely different cover. It didn’t throw me. I merely double checked the reference and proceeded to set up the policy. I reached theContinue reading “Same Cover?”

Panic! Panic! Panic!

The panic is still on this week. Customers ringing in their hundreds to get their boilers and pipe work covered. Nothing like leaving it till the last minute. When the really cold weather gets here it’ll be people who still haven’t got cover ringing for emergency jobs. So the panic will continue well into FebruaryContinue reading “Panic! Panic! Panic!”