calls – Natural Matrix Therapy

Call Centre Hassles

We have many hassles at the call centre, not just the normal job pains. Most of the hassles are from the various calls we take day in and day out. At 8pm closing: ‘I know you close now and I’m sorry to trouble you, but could you just set up three policies for me. IContinue reading “Call Centre Hassles”

Getting Away With The Ridiculous

Have you noticed how firms seem to be getting away with the ridiculous at the moment? Take illness for instance. It used to be classed as discrimination to fire someone because of their health problems, but now it seems that it’s a perfectly reasonable excuse to get rid of someone. All they need to sayContinue reading “Getting Away With The Ridiculous”

Packhorses

It’s so busy at work at the moment we all feel like a bunch of packhorses. Do this, do that, jump, jump again, stay in your seat. Their favourite one is ‘get on available’. Everything we do that is not on the phone is questioned. Where are you going? What are you doing? Why areContinue reading “Packhorses”

Thinking Positively

It’s often very hard to think positive when you’re at work, something that people in a variety of jobs would probably agree with. I have been trying very hard to be positive these last few months. I’ve found it very easy when I’m at home! Work has been extremely busy of late, and very exhausting.Continue reading “Thinking Positively”

Gas Central Heating

Gas central heating and boilers seem to be the most singular things that confuse a lot of people. Not everyone – there are those who know exactly what a boiler is, and all the details. It’s very refreshing when these people call in. Every single day we get a least one person who calls inContinue reading “Gas Central Heating”

Will It Change?

A customer called to ask the details of a particular policy. Turns out that his property was not suitable for the policy in question, so I explained this to him and gave him the details of a more suitable cover. He then decided to ask me whether the policy would change if he bought it.Continue reading “Will It Change?”

Tricks of the Call Centre

We’ve been very busy of late in the call centre. Almost at the end of the financial year so the company is trying to make as much money as possible. Trouble is there are not enough agents to handle the call volume. We are frequently getting call queues of double figures. The company gets finedContinue reading “Tricks of the Call Centre”