Getting Away With The Ridiculous

Have you noticed how firms seem to be getting away with the ridiculous at the moment? Take illness for instance. It used to be classed as discrimination to fire someone because of their health problems, but now it seems that it’s a perfectly reasonable excuse to get rid of someone. All they need to sayContinue reading “Getting Away With The Ridiculous”

Thinking Positively

It’s often very hard to think positive when you’re at work, something that people in a variety of jobs would probably agree with. I have been trying very hard to be positive these last few months. I’ve found it very easy when I’m at home! Work has been extremely busy of late, and very exhausting.Continue reading “Thinking Positively”

Tricks of the Call Centre

We’ve been very busy of late in the call centre. Almost at the end of the financial year so the company is trying to make as much money as possible. Trouble is there are not enough agents to handle the call volume. We are frequently getting call queues of double figures. The company gets finedContinue reading “Tricks of the Call Centre”