When we ask for boiler details we often get told the boiler is in the loft. It’s very often pensioners or disabled people who tell us this. People who obviously can’t get up into the loft. Why have the boiler in the loft if you can’t get up there? Is it the homeowner who choosesContinue reading “Boiler In The Loft”
Tag Archives: pensioner
Call Centre Hassles
We have many hassles at the call centre, not just the normal job pains. Most of the hassles are from the various calls we take day in and day out. At 8pm closing: ‘I know you close now and I’m sorry to trouble you, but could you just set up three policies for me. IContinue reading “Call Centre Hassles”
Standing Ovation
That’s right. I had a standing ovation at work today. It began with an elderly client calling to renew an insurance policy. An elderly client who was very deaf. It took 20 minutes to do something that normally takes 2 minutes. DPA had to be requested several times before the customer understood. And as forContinue reading “Standing Ovation”
