Bad Recruitment

This morning I got an email from a well known online job site, offering a job in my department for £2000-5000 more than what I’m on. Well, I read and re-read this email and the job specs. I was furious. As you can probably imagine. I got into work at 7.30am and went straight toContinue reading “Bad Recruitment”

Mystery Shoppers

A few of my colleagues and I believe that we have had a spate of mystery shoppers phoning us. There have been a number of potential customers ringing up and asking every question under the sun about two or three policies. The questions range from the utterly ridiculous to extremely technological. Definitely not our normal customersContinue reading “Mystery Shoppers”

Call Centre Explodes!

I’m reading a book about making money on the internet. One section deals with blogs and suggests increasing readership with dramatic headlines. Hence today’s headline. It isn’t actually true. The call centre hasn’t exploded. But did it grab attention? Did it increase curiosity? It’s the type of thing that newspapers use to get reader attention.Continue reading “Call Centre Explodes!”

Why Work In A Call Centre?

I began to write a blog about the day to day experience of my working life. I’ve been working at the call centre for over 11 years now and this seemed like a good way of getting rid of stress and of laughing at some of the stupid things that can happen at work. IContinue reading “Why Work In A Call Centre?”