call centre – Natural Matrix Therapy

Bad Recruitment

This morning I got an email from a well known online job site, offering a job in my department for £2000-5000 more than what I’m on. Well, I read and re-read this email and the job specs. I was furious. As you can probably imagine. I got into work at 7.30am and went straight toContinue reading “Bad Recruitment”

Stickers

I had occasion to speak to another call centre today. I rang them on behalf of one of our customers to get confirmation on a subject for him. I spoke to a very helpful young man, and had a bit of a chat with him too. The company was a boiler manufacture, and it seemsContinue reading “Stickers”

Wrong Numbers

We get a lot of wrong numbers coming through at the call centre. Most of them don’t bother us at all. The customer apologises and redials. However, the ones that do annoy us are just like the one I had today. CUSTOMER: ‘I’m ringing on behalf of Mr…. You installed a boiler in his flatContinue reading “Wrong Numbers”

Questions And Answers

We have to ask customers a multitude of questions at the call centre, to get the answers we need to set up the policy they require. Here are a few examples of the questions I ask and the answers I get: ME ‘Can I have your full address please?’ CUSTOMER ‘Errr. Ummmmm. Errr. I thinkContinue reading “Questions And Answers”

Call Centre Hassles

We have many hassles at the call centre, not just the normal job pains. Most of the hassles are from the various calls we take day in and day out. At 8pm closing: ‘I know you close now and I’m sorry to trouble you, but could you just set up three policies for me. IContinue reading “Call Centre Hassles”

Mystery Shoppers

A few of my colleagues and I believe that we have had a spate of mystery shoppers phoning us. There have been a number of potential customers ringing up and asking every question under the sun about two or three policies. The questions range from the utterly ridiculous to extremely technological. Definitely not our normal customersContinue reading “Mystery Shoppers”

Call Centre Explodes!

I’m reading a book about making money on the internet. One section deals with blogs and suggests increasing readership with dramatic headlines. Hence today’s headline. It isn’t actually true. The call centre hasn’t exploded. But did it grab attention? Did it increase curiosity? It’s the type of thing that newspapers use to get reader attention.Continue reading “Call Centre Explodes!”

Why Work In A Call Centre?

I began to write a blog about the day to day experience of my working life. I’ve been working at the call centre for over 11 years now and this seemed like a good way of getting rid of stress and of laughing at some of the stupid things that can happen at work. IContinue reading “Why Work In A Call Centre?”

Respect At Work

When you work as a team you’d think that the team members would be respectful towards each other. Two days on the run I’ve had occasion to speak to people about their lack of consideration. Yesterday we had a new team member join us and after half hour of being on the team the personContinue reading “Respect At Work”

Other Jobs

The call centre is a well-paid job, but a few of my colleagues also have other jobs. It can be very stressful being on the phones full time, mentally exhausting, especially in the busy periods. Due to regulations from the Financial Conduct Authority we have a lot of important information we need to give customers,Continue reading “Other Jobs”