When you work as a team you’d think that the team members would be respectful towards each other. Two days on the run I’ve had occasion to speak to people about their lack of consideration.
Yesterday we had a new team member join us and after half hour of being on the team the person put his feet up on the desk. Not his desk. This was the desk of someone not in yesterday. I asked him to remove his feet as someone had to sit there afterwards. I then heard him making nasty comments about me to another team member!
You would think that people would understand how unhygenic it is putting dirty feet and shoes on a desk. Especially a desk where someone else normally sits and often eats. I found out today that he had also written over the other persons paper work. What a lovely considerate person.
Call centres are noisy places to work at the best of times, but when people are not busy they start chatting and the noise picks up even more. Trouble is the types of conversations people have, as the customers can invariably hear people talking in the background.
Today I asked someone to speak a bit quieter as the customer I was speaking to could hear the conversation she was having. And, you probably guessed it, I got a load of abuse. The conversation was around a magazine article about sex.
Well we can all have a laugh and a joke but it’s not professional if the customers can hear what is being said, especially when it’s a smutty conversation. A simple request to speak quieter should be respected – you would have thought so anyway. But no.
I got told ‘It’s a call centre. What do expect?’
My simple request to be quieter was met with abuse. I was then called ‘the ****police’! Both myself and another colleague then felt that we had to speak to a manager. It wouldn’t have been taken further if the noise had been reduced.
Well after some of my posts about the professional people I work with and the fact that many of us are qualified in many areas, unfortunately it’s also a fact that there are other people who are not as experienced or as professional. These are the types of people that give call centres their poor reputation.
Natural Matrix 