Respect At Work

When you work as a team you’d think that the team members would be respectful towards each other. Two days on the run I’ve had occasion to speak to people about their lack of consideration. Yesterday we had a new team member join us and after half hour of being on the team the personContinue reading “Respect At Work”

Conversation With a Colleague

I have often written about the calls I receive from customers, but I’d like to share an internal conversation this time. A few days ago one of my colleagues received a call from a lady kindly informing us that the policy holder had sadly passed away. Mrs X said that she was the new ownerContinue reading “Conversation With a Colleague”