Hard To Believe

If I didn’t work in a call centre I would find the following very hard to believe. However, the following experiences from myself and my colleagues are, unfortunately, true. Agent: What model of boiler do you have? Customer: It’s a shiny white one. Agent: How would you like to pay? Customer: You can use theContinue reading “Hard To Believe”

Moving Team – Again

Just before christmas I was told I would be moving to another department. I wasn’t worried as I’d worked there before and enjoyed it. I went to a great team – some of whom I already knew, and some I didn’t. And it just happened to be the manager I had in that department before.Continue reading “Moving Team – Again”

Conversation With a Colleague

I have often written about the calls I receive from customers, but I’d like to share an internal conversation this time. A few days ago one of my colleagues received a call from a lady kindly informing us that the policy holder had sadly passed away. Mrs X said that she was the new ownerContinue reading “Conversation With a Colleague”