If I didn’t work in a call centre I would find the following very hard to believe. However, the following experiences from myself and my colleagues are,… Read more “Hard To Believe”
Tag: colleague
Moving Team – Again
Just before christmas I was told I would be moving to another department. I wasn’t worried as I’d worked there before and enjoyed it. I went to… Read more “Moving Team – Again”
Woman!
A work colleague had a particularly nasty individual on the phone a few days ago, who insisted in finishing every sentence with the word ‘woman’. We always… Read more “Woman!”
My Boiler?
One of my colleagues recounted a call she had from a gentleman wishing to insure his boiler. She began by asking for the details of his boiler:… Read more “My Boiler?”
Conversation With a Colleague
I have often written about the calls I receive from customers, but I’d like to share an internal conversation this time. A few days ago one of… Read more “Conversation With a Colleague”
