Hard To Believe

If I didn’t work in a call centre I would find the following very hard to believe. However, the following experiences from myself and my colleagues are, unfortunately, true.

Agent: What model of boiler do you have?
Customer: It’s a shiny white one.

Agent: How would you like to pay?
Customer: You can use the cheque I sent in last year for this years payment as well.

Agent: What model of boiler do you have?
Customer: You should know. Your husband installed it.
Agent: My husband does not install boilers.
Customer: Well, your son then!

Agent (for the 3rd time): Can I have your address please?
Customer: Oh don’t you have it?
Silence
Agent (for the 4th time): Can. I. Have. Your. Address. Please?

Names have been changed in the following to protect the guilty.
Agent: Can I take your name please?
Customer: It’s Becky.
Agent: Surname?
Customer: Martin.
Agent: The policy is under a different name could I please speak to that person?
Customer: I’m the policy holder.
Agent: The name on the policy is Miranda Dickson, so if you are the policy holder who is Becky Martin?
Customer: That is my work colleague.

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Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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