It’s been a while since I’ve posted due to lots of things going on. Lots of things happening – mostly good. Work is very busy at the moment. If we’re lucky we get chance to breathe. A young chap called me today on behalf of his mom. I told him I needed her permission toContinue reading “Can’t Speak English. Really?”
Tag Archives: boiler
Buying Expensive Items
When buying a large expensive item it’s common place to do your research and you check out all the details of it before buying. You look at the model and what it’s capable of, it’s capacity, what it’s powered by, etc. Whether it’s a house, a car, a boiler, a washer, a computer, or anyContinue reading “Buying Expensive Items”
What Model Of Boiler?
A customer called up to take boiler cover. I asked the person for their name: ‘It’s Mr Derek A…’ said a very feminine voice. Anyway, who am I to say whether the person on the phone is male or female? I used the name I was given thinking if it’s not correct I’ll soon beContinue reading “What Model Of Boiler?”
Hard To Believe
If I didn’t work in a call centre I would find the following very hard to believe. However, the following experiences from myself and my colleagues are, unfortunately, true. Agent: What model of boiler do you have? Customer: It’s a shiny white one. Agent: How would you like to pay? Customer: You can use theContinue reading “Hard To Believe”
I Have A Photo
A recent customer began to tell me that she had got a new boiler installed but she wasn’t at all happy. She was the homeowner, but whether she had purchased the boiler herself or had it installed under a government scheme I do not know. She told me that she didn’t like the look ofContinue reading “I Have A Photo”
Serial Numbers
Most if not all appliances have a serial number. It’s a unique code of letters or numbers, or both, that is added to the appliance when it’s manufactured. It helps the producer to track a product for quality control, indicating the model of the appliance, when it was made, and various other details. We oftenContinue reading “Serial Numbers”
A Photo!
‘Can I take the model of the boiler please?’ I asked the gentleman who called in to register his new appliance. ‘I don’t know the model, but my wife has sent me a photo.’ He told me sincerely. Well how exactly am I going to register a boiler from a photo held by a customerContinue reading “A Photo!”
Stickers
I had occasion to speak to another call centre today. I rang them on behalf of one of our customers to get confirmation on a subject for him. I spoke to a very helpful young man, and had a bit of a chat with him too. The company was a boiler manufacture, and it seemsContinue reading “Stickers”
My Boiler?
One of my colleagues recounted a call she had from a gentleman wishing to insure his boiler. She began by asking for the details of his boiler: make, model, age, fuel. The customer then became totally confused by this and wanted to know if my colleague was discussing his boiler. As he rang us withContinue reading “My Boiler?”
Wrong Numbers
We get a lot of wrong numbers coming through at the call centre. Most of them don’t bother us at all. The customer apologises and redials. However, the ones that do annoy us are just like the one I had today. CUSTOMER: ‘I’m ringing on behalf of Mr…. You installed a boiler in his flatContinue reading “Wrong Numbers”
Natural Matrix 