A Photo!

‘Can I take the model of the boiler please?’ I asked the gentleman who called in to register his new appliance. ‘I don’t know the model, but my wife has sent me a photo.’ He told me sincerely. Well how exactly am I going to register a boiler from a photo held by a customerContinue reading “A Photo!”

Registering A Guarantee

A customer called me to register the guarantee on a new appliance she had. I informed her that I’d need a few details to register it. I asked for the model of the appliance. ‘Don’t you have that? I thought all the details would be on your system.’ She said. I answer the call byContinue reading “Registering A Guarantee”

Policy Or Not? That Is The Question

‘Do you have a policy?’ I asked the gentleman who phoned through. ‘Yes.’ He answered. ‘But it’s gone.’ ‘What’s gone?’ I asked. ‘The guarantee has gone.’ ‘So,’ I queried, ‘are you actually saying that you don’t have a policy?’ ‘No.’ I put the question a different way: ‘Do you want to get an engineer underContinue reading “Policy Or Not? That Is The Question”