We frequently get customers ringing us to ask if we have received their applications or registrations. After searching diligently on the computer system we invariably ask: ‘When was it posted?’ We get a variety of answers to this question. ‘I posted it yesterday.’ ‘It definitely won’t have got to us yet. Ring us next week.’Continue reading “When Was It Posted?”
Tag Archives: form
Can You Check The Form?
‘Can you check the form I sent in?’ He asked hopefully. ‘I don’t think I filled it in. I know I filled in the cheque correctly, but I don’t think I filled in the form. Can you check it?’ ‘It doesn’t look as though it’s arrived yet.’ I explained. ‘When did you post it?’ ‘HalfContinue reading “Can You Check The Form?”
Registering A Guarantee
A customer called me to register the guarantee on a new appliance she had. I informed her that I’d need a few details to register it. I asked for the model of the appliance. ‘Don’t you have that? I thought all the details would be on your system.’ She said. I answer the call byContinue reading “Registering A Guarantee”
