‘Can I take the model of the boiler please?’ I asked the gentleman who called in to register his new appliance.
‘I don’t know the model, but my wife has sent me a photo.’ He told me sincerely.
Well how exactly am I going to register a boiler from a photo held by a customer at the other end of the country? Maybe he thought he could describe a square, white box to me and I would, obviously, know exactly which boiler it just happened to be. Or did he think I could actually see this photo while I was on the phone? I don’t yet know of any call centre that does video calling with customers. That would be interesting.
Not to mention that the model and serial numbers are going to be quite small and so they wouldn’t be seen on a photo.
This man was a member of a professional occupation. Certainly a profession that I would expect to know what they were doing. Anything other that would be extremely frightening in his particular career. In fact it doesn’t bear thinking about.
‘Can you help me with a pain I have in my back?’
‘Send me a photo.’
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