A customer called up to take boiler cover. I asked the person for their name: ‘It’s Mr Derek A…’ said a very feminine voice. Anyway, who am I to say whether the person on the phone is male or female? I used the name I was given thinking if it’s not correct I’ll soon be put right.
‘What model of boiler is it, Mr A…?’
‘It’s one that fixes on the wall.’
I explained that I needed the model of the boiler and where it could be found. I then heard Mr A… turn to someone else, who sounded male, and ask, ‘What model of boiler is it?’
The male voice responded with, ‘it’s one that does the radiators’.
‘Don’t be stupid. They all do the radiators.’ Snapped Mr A…
Needless to say that I didn’t get the information I needed and sat there for the next few minutes with my hand over my mouth.
Cilla [DVD] 
LEGO Disney Princess 41062: Elsa’s Sparkling Ice Castle
‘Can I take the model of the boiler please?’ I asked the gentleman who called in to register his new appliance.
‘I don’t know the model, but my wife has sent me a photo.’ He told me sincerely.
Well how exactly am I going to register a boiler from a photo held by a customer at the other end of the country? Maybe he thought he could describe a square, white box to me and I would, obviously, know exactly which boiler it just happened to be. Or did he think I could actually see this photo while I was on the phone? I don’t yet know of any call centre that does video calling with customers. That would be interesting.
Not to mention that the model and serial numbers are going to be quite small and so they wouldn’t be seen on a photo.
This man was a member of a professional occupation. Certainly a profession that I would expect to know what they were doing. Anything other that would be extremely frightening in his particular career. In fact it doesn’t bear thinking about.
‘Can you help me with a pain I have in my back?’
‘Send me a photo.’
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