A customer called up to take boiler cover. I asked the person for their name: ‘It’s Mr Derek A…’ said a very feminine voice. Anyway, who am I to say whether the person on the phone is male or female? I used the name I was given thinking if it’s not correct I’ll soon beContinue reading “What Model Of Boiler?”
Tag Archives: information
Late Information
We were given information at work today that we should have had at least a week ago, in most cases, but 3 months ago in one case. Price changes that went live yesterday. DPA changes that went live last week. Changes to certain policies that went live 27 March for the first stage, and 1Continue reading “Late Information”
Digital Chat
I had the opportunity to sit with our digital chat guys today. I found it very interesting. They do very much the same as what I do but they do it online whereas I’m on the telephone. Customers can chat on the net to one of our agents, and get questions answered about the policiesContinue reading “Digital Chat”
Natural Matrix 