A customer said that she understood completely! Well I’ve heard that one many times over. ‘I’m an agent ringing on behalf of the landlord.’ She told me. ‘I want to know when the policy expires.’ I explained that we had no details of the agents on our system, and no permission from the policy holderContinue reading “I Understand Completely!”
Tag Archives: landlord
Late Information
We were given information at work today that we should have had at least a week ago, in most cases, but 3 months ago in one case. Price changes that went live yesterday. DPA changes that went live last week. Changes to certain policies that went live 27 March for the first stage, and 1Continue reading “Late Information”
Natural Matrix 