A customer said that she understood completely! Well I’ve heard that one many times over.
‘I’m an agent ringing on behalf of the landlord.’ She told me. ‘I want to know when the policy expires.’
I explained that we had no details of the agents on our system, and no permission from the policy holder to discuss the details with anyone. However, I offered to check how much information I could give without breaking regulations.
‘I can give you the expiry date,’ I told her, ‘but I can’t discuss any of the policy or payment details as we have no permission from the policy holder.’
‘That’s fine.’ She said. ‘I just want the date it expires. I understand completely that you can’t discuss the details of the policy.’
So I gave her the date that the policy was due to expire, not mentioning anything about the policy, not even what it was called.
‘That’s great.’ She thanked me. ‘Now can you tell me what it covers?’
As I mentioned above, I’ve heard the ‘I understand completely’ many times before, and 9 out of 10 customers obviously don’t understand!
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Published by Mandee
I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer.
EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc.
I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example.
Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover.
The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant.
I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings.
Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.
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