Third Parties

I’ve mentioned before about third party callers and the fact that we can’t discuss policy details with them. Not without the express permission of the policy holder or a copy of the Power of Attorney. Most people understand this. It’s only the few that complain relentlessly trying to get us to back down. There are times when we can give generic information – trying to answer questions without discussing a person’s policy.

A gentleman called me the other day, on behalf on his friend who was in hospital. He explained that his friend had received a renewal and he wanted to let us know that he would get her to send in a cheque. Well I could see quite clearly that the policy had already been paid but I couldn’t discuss this with him due to the FCA regulations. So I tried to tell him without telling him.

‘I’m going to see her tomorrow in hospital.’ He explained. ‘So I’ll take her cheque book and get her to write it out and then I’ll post it for her.’

‘When you see her tomorrow get her to double check that she hasn’t done it already.’ I told him. I thought this was pretty clear. The play on words – ‘double check’ – and the inference that she may have done it already.

‘She hasn’t done it. She’s in hospital.’ He said. ‘I’ll get her to do it tomorrow so don’t cancel her policy.’

I repeated what I had said hoping he would understand the second time around. He didn’t. So I tried a more direct tactic. ‘You know that I can’t discuss the details with you, but if you listen closely to what I’m saying then you’ll see that I’m telling you something without giving you direct information.’

‘Ok.’ He seemed to understand this so I said it all over again.

‘Ok. I’ll get her to look through the cheque book.’ He said cautiously.

I left it there. I felt that I’d told him as much as I could without directly stating that it had been paid. I got the impression that he still didn’t understand what I was saying, but at least I got him to say that he would ask his friend to look through her cheque book before sending in another.


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Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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