I had occasion to speak to another call centre today. I rang them on behalf of one of our customers to get confirmation on a subject for him. I spoke to a very helpful young man, and had a bit of a chat with him too.

The company was a boiler manufacture, and it seems that this call centre has very similar phone calls to the ones that my colleagues and I get every day.

The agent told me that their boilers have stickers on the underside of them, which show the model and the serial number of the boiler. Just like many other appliances that we buy. Well, it seems that many customers don’t like the white colour of this sticker and ring them up asking for a different colour!

Yes, we’re not the only ones that get the weird calls.

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Categories: Call CentresTags: , , ,

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