Many, if not most, people dislike options and automated messages when they phone companies. It’s something that we have to put up with. As companies get bigger departments get bigger, hence a system to put you through to the relevant department. Otherwise you would get through to someone who would have to put you throughContinue reading “Options and Messages”
Tag Archives: customers
Stickers
I had occasion to speak to another call centre today. I rang them on behalf of one of our customers to get confirmation on a subject for him. I spoke to a very helpful young man, and had a bit of a chat with him too. The company was a boiler manufacture, and it seemsContinue reading “Stickers”
Press The Right Option!
Had to work today 😦 Got inundated with people needing engineers. They had either pressed the incorrect option, or couldn’t be bothered to press any option. I understand that it can annoy some people listening to the options instead of speaking to a real person. However, the options are there to help people get toContinue reading “Press The Right Option!”
