Options and Messages

Many, if not most, people dislike options and automated messages when they phone companies. It’s something that we have to put up with. As companies get bigger departments get bigger, hence a system to put you through to the relevant department. Otherwise you would get through to someone who would have to put you throughContinue reading “Options and Messages”

Press The Right Option!

Had to work today 😦 Got inundated with people needing engineers. They had either pressed the incorrect option, or couldn’t be bothered to press any option. I understand that it can annoy some people listening to the options instead of speaking to a real person. However, the options are there to help people get toContinue reading “Press The Right Option!”