Press The Right Option!

Had to work today 😦 Got inundated with people needing engineers. They had either pressed the incorrect option, or couldn’t be bothered to press any option.

I understand that it can annoy some people listening to the options instead of speaking to a real person. However, the options are there to help people get to the correct department so that their query/problem can be dealt with efficiently. The company didn’t just think: ‘let’s put some options on the phone to confuse or annoy people’. They also didn’t think: ‘let’s put some options on for something to do’. The options are there to make things easier for people – customers and agents.

During peak call time, such as lunch time and early afternoon, there is often a queue of calls waiting to come through. A lot of those people have pressed the wrong option. So they wait a few minutes to get through to an agent in the call centre who then has to transfer them to the correct department. It’s a waste of the customers time and a waste of the agents time. It also makes us as mad as hell.

Just imagine if you have water pouring through the ceiling. Are you going to press the option which states ‘if you wish to get an engineer…’, or are you going to press ‘if you have any other enquiry…’? The choice is purely the customers.

The options are very clear. It’s a simple thought process. It’s a simple push of the finger on the button. It won’t damage your finger. It won’t break your arm. It will get you through to the correct person. It will help you get sorted quickly. It will save you waiting in a call queue only to be transferred elsewhere. It will get you an engineer quicker. Customer’s choice.


Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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