Many companies and organisations that deal with communications use the phonetic alphabet. For those that are not sure, this is the English alphabet with a standardised corresponding… Read more “Phonetic Alphabet”
Tag: business
Options and Messages
Many, if not most, people dislike options and automated messages when they phone companies. It’s something that we have to put up with. As companies get bigger… Read more “Options and Messages”
Working With a Charity
As a lot of big companies, the company I work for does charity work. It has a partnership with a very well known charity, and has donated… Read more “Working With a Charity”
The Customer Is Not Always Right
We’ve recently had a boiler promotion on at work. A promotion that ended at 5pm 02 april. The ending time and date was stated clearly on company… Read more “The Customer Is Not Always Right”
Redundancies
It seems that since the Conservatives have been in government, a number of prominent, large companies have gone down. Well our company has not been immune to… Read more “Redundancies”
A Matter of a Simple Yes or No
A customer hung up on me today because I asked him to confirm his boiler details. He asked me to take his boiler details from an old… Read more “A Matter of a Simple Yes or No”
Mystery Shoppers
We’ve had a mystery shopper phoning us at work. I’ve spoken to him a few times, and so have some of my colleagues. We know it’s the… Read more “Mystery Shoppers”
Weekend Off!
Yes! I’ve got the weekend off! This is a rare occurence so far this year. I aim to put my feet up and chill. One thing I’ve… Read more “Weekend Off!”
