Email

Further to my recent blog about positive future developments, the company has now decided to enable the call centre to test out having email. You may wonder why we don’t have email. We do too. In this day of modern technology you’d have thought that we should be able to email documents to customers. OrContinue reading “Email”

A Matter of a Simple Yes or No

A customer hung up on me today because I asked him to confirm his boiler details. He asked me to take his boiler details from an old cancelled policy, in order to raise a new insurance policy. I read the boiler make and model out to him and asked him to confirm that these detailsContinue reading “A Matter of a Simple Yes or No”