Bad Recruitment

This morning I got an email from a well known online job site, offering a job in my department for £2000-5000 more than what I’m on. Well, I read and re-read this email and the job specs. I was furious. As you can probably imagine.

I got into work at 7.30am and went straight to the sales manager who was in early. I asked him why the company was advertising jobs in my department for more money. I told him I’d been there for many years and wanted a pay increase.

He assured me that it was incorrect. For another department he said. I told him that the other department was not mentioned. He didn’t seem unduly bothered. Just told me to email HR, which I did. Much use that was. They can’t be bothered to get off their backsides for a mere agent.

About two hours later I spoke to another sales manager. She took a bit more notice – probably because two managers overheard and the pay on offer was more than they were on too. This sales manager asked me to forward the email to her. She then got in touch with HR. They answered her, but then she’s a senior manager so they would. Turns out that not only is the job for a different department, but the vacancies have already been filled.

Of course our HR department is blaming the job site. Specs all wrong and vacancies filled. However, I’m thinking that the specs advertised were given to the job site by someone in HR. The job site couldn’t just make them up! They may not have been told that the vacancies were filled, but they would have to fill the advertisement with the details they were given.

It won’t be too difficult to find out what the new people are being paid. Are I know quite a lot about how the company works and I can use that to my advantage.

I pointed out to the sales manager that if it was my department and new people were being offered far more pay than any of us, then I would be photocopying the email and I would hand it out to every person on the floor. It would cause absolute chaos.

I’ve done this before and got our department our bonus when the managers tried to say that we weren’t eligible. So they already now what I’m willing to do.

Watch this space. This could be all out war.

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Internet Access

My company recently decided to give the call centre email and internet access. You’d have thought that in the 21st century we would have had this many moons ago. It’s great to get it.

We can’t email customers. We can’t use the email for personal use. The managers can send us briefs by email so they have proof that we’ve had the information. These are briefs that we do not have time to read. We do not have time to take the information in. But we’ve had it so if we cock up we’re in deep crap. Tough.

Internet access is heavily restricted. We can view websites where the company is doing business. Surprise! We can’t access religious sites, charities, jobsites, or even blogs. Yes, it’s a blog band blanket ban. Trying saying that fast.

So what can we do on the internet? We can shop. That’s right. Here’s your pay now get spending. Oh, and while you’re spending just take a look at the company’s new ads as we’re now doing business with this online retailer. Great stuff.

We can’t get away from the buggers even when we’re at home!


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Email

Further to my recent blog about positive future developments, the company has now decided to enable the call centre to test out having email.

You may wonder why we don’t have email. We do too. In this day of modern technology you’d have thought that we should be able to email documents to customers. Or at least any normal thinking person would.

The company feels that the call centre staff will abuse the email. The rest of the company have email, but of course, there is no possible way that they would ever be guilty of abusing it.

Anyway, before I climb onto my ever-ready soapbox, they asked us for reasons why we thought we should have email. This had to be a maximum of 100 words?! I duly went around my team to get feedback, to be greeted by some extremely sound reasons/comments, but also the stupidity of ‘I don’t think we should have it’. These people should either go back to primary school or back to the slave-trading days when they weren’t allowed to be free thinking.

I put together a proposal. I think it was around 100 words. It looked it. I didn’t bother counting. The managers said I stated the facts very well, especially when mentioning the little details about all the bits of paper we have lying around, which is against FSA regulations. Can’t forget the FSA now can I? That would be sacrilege.

So we’re now waiting to see if my short proposal bears fruition. I’ll keep you posted. By blog, not by email.

Margaret Road Wednesbury WS10 7QT 07505067286 naturalmatrixtherapy@outlook.com By appointment only, so please contact me to discuss available times.