My company recently decided to give the call centre email and internet access. You’d have thought that in the 21st century we would have had this many moons ago. It’s great to get it.
We can’t email customers. We can’t use the email for personal use. The managers can send us briefs by email so they have proof that we’ve had the information. These are briefs that we do not have time to read. We do not have time to take the information in. But we’ve had it so if we cock up we’re in deep crap. Tough.
Internet access is heavily restricted. We can view websites where the company is doing business. Surprise! We can’t access religious sites, charities, jobsites, or even blogs. Yes, it’s a blog band blanket ban. Trying saying that fast.
So what can we do on the internet? We can shop. That’s right. Here’s your pay now get spending. Oh, and while you’re spending just take a look at the company’s new ads as we’re now doing business with this online retailer. Great stuff.
We can’t get away from the buggers even when we’re at home!