This morning I got an email from a well known online job site, offering a job in my department for £2000-5000 more than what I’m on. Well, I read and re-read this email and the job specs. I was furious. As you can probably imagine.
I got into work at 7.30am and went straight to the sales manager who was in early. I asked him why the company was advertising jobs in my department for more money. I told him I’d been there for many years and wanted a pay increase.
He assured me that it was incorrect. For another department he said. I told him that the other department was not mentioned. He didn’t seem unduly bothered. Just told me to email HR, which I did. Much use that was. They can’t be bothered to get off their backsides for a mere agent.
About two hours later I spoke to another sales manager. She took a bit more notice – probably because two managers overheard and the pay on offer was more than they were on too. This sales manager asked me to forward the email to her. She then got in touch with HR. They answered her, but then she’s a senior manager so they would. Turns out that not only is the job for a different department, but the vacancies have already been filled.
Of course our HR department is blaming the job site. Specs all wrong and vacancies filled. However, I’m thinking that the specs advertised were given to the job site by someone in HR. The job site couldn’t just make them up! They may not have been told that the vacancies were filled, but they would have to fill the advertisement with the details they were given.
It won’t be too difficult to find out what the new people are being paid. Are I know quite a lot about how the company works and I can use that to my advantage.
I pointed out to the sales manager that if it was my department and new people were being offered far more pay than any of us, then I would be photocopying the email and I would hand it out to every person on the floor. It would cause absolute chaos.
I’ve done this before and got our department our bonus when the managers tried to say that we weren’t eligible. So they already now what I’m willing to do.
Watch this space. This could be all out war.
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Fifty Shades of Grey: The Unseen Edition [DVD] 
Twistin’ Fives: Five tongue twisters for each letter of the English alphabet
We have many hassles at the call centre, not just the normal job pains. Most of the hassles are from the various calls we take day in and day out.
At 8pm closing: ‘I know you close now and I’m sorry to trouble you, but could you just set up three policies for me. I know exactly what I want.’ (I know what I’d like to give you.)
‘I’m expecting an engineer from…(our competitor). Could you tell me when he’s coming?’ (Try ringing them.)
‘You’ve put the price up. This is extortionate! I’m a pensioner and can’t possibly afford this. This is just daylight robbery!’ (It’s gone up by 50p for the whole year!)
‘I’m not happy about this renewal price. You’ve put the price up by 10.257%. Can you justify this?’(Thanks for being so specific. Yes we can justify it. This is a business not a charity. We can put the prices up whenever we damn well feel like it.)
‘I want to take out a policy but I don’t have my bank details with me. If you set it up now I’ll phone later to pay.’ (Like hell I will.)
‘I want a job doing. A blow job.’ (That’s fine. I bite.)
‘What underwear are you wearing?’ (The colour wouldn’t suit you mate.)
Oh what fun we have!
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Apple iPhone 6 4.7″ UNLOCKED Silver / Gold / Space Grey 16 / 64 / 128GB SIM FREE (16GB, Gold)
The higher ranks of the company have mentioned recently that they want the right kind of people for the job. Mentioned several times actually. They have also said that anyone who does not have the right attitude should go elsewhere.
During a meeting last week where we were discussing what would make the company an even better place to work for, one of the directors began to ask people if they would like more facilities to help with religious matters. He mentioned praying facilities, better facilities to wash feet, and anything else that people may find beneficial. Well I jumped at him.
‘This is a place of work not a place of worship.’ I said.
‘Oh but we need the right kind of people for the job.’ He replied.
So am I take it that non-religious people are not the right people for the job? Lovely case of discrimination if that’s right. Or does the company prefer people spending their time praying and washing their feet rather than actually doing the work they are employed to do? Surely the ‘right kind of people’ do their job at work and personal issues, such as religion, occupy them outside of work.
Why do some people expect the work place to accommodate their worship preferences? If you worship a God, whatever God it may be, then shouldn’t you be thinking about that deity at all times, not just in worship? And shouldn’t your actions belie the religion you follow? For instance, if you believe that God created everything and is the prime artist, then shouldn’t you be treating the artists work as being priceless, in every form it comes in? Should you not be working to the best of your ability in honour of the fact that God provided the job for you? Or should you be wasting the time of other people by washing your feet and spending your time praying? I can’t see any God thinking a time waster or work skiver is worthy follower to have.
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Disney Frozen Sparkle Princess Elsa Doll
Disney Frozen – 52 Piece Art Case
Disney Princess Classic Elsa Costume (Medium)
Due to business needs I’ve been ‘selected’ to go to another department. I’ve been in this department before and I do enjoy it so I’m not that worried about the move. The problem is with the way it’s been done. Usually internal jobs are advertised internally first and then externally. This hasn’t been advertised at all. A bunch of us have been ‘selected’ to go, and not everyone is happy about it. So there’s a lot of ‘wandering what’s going on’. There’s a lot of rumours, suspicions, and questions being asked by other agents at the moment, and also by some of the managers. The move came out of the blue and our managers had no choice. This was all done by the sales managers. Agents want to know why the jobs weren’t advertised, or why certain people were ‘chosen’ and not others. Well it’s quite simple really. Our contracts state that we can be moved around whenever the company wants, due to business needs. Nice little addition to the contract this. Your role is…, and your duties are…, but this may change due to business needs. So basically the company can move us where ever it wants. We can’t say jack shit. If we say no then we are refusing to do our work – gross misconduct. So it’s a case of put up or shut up. If you don’t like it look for another job.
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I began to write a blog about the day to day experience of my working life. I’ve been working at the call centre for over 11 years now and this seemed like a good way of getting rid of stress and of laughing at some of the stupid things that can happen at work.
I have never mentioned the name of the company I work for – I don’t particularly want to be on the end of a lawsuit, although I sometimes think that being fired would come in very handy. I also don’t mention the names of any colleagues or customers for the same reason. Saying that I think I manage to convey what is going on reasonably well.
You may wonder why I’m working in a call centre. Well the reason is very simple. I got sick of being treated like a pack horse and being plied with responsibility while being paid peanuts.
I began my working life as an office junior after a year at secretarial college. I picked up the ropes very quickly and eight months later I landed a job as branch secretary/PA to general manager at a different company. A few years later I left to have my daughter.
After maternity I began working at a foundry as a buying assistant/materials controller. I loved it. I stayed for several years but in the end it was the pay that made me look elsewhere. Along came the position of secretary to three lawyers. After a few years there I moved on to a new company as materials controller. It was here that I had my eyes opened.
I remember one of the foreman on the shop floor complaining about his pay. He was in charge of people using machinery and would he would let me know if any raw materials were running low. He showed me his pay slip and said it was for one week but the company had short paid him. They were paying him more in one week then what I got for the month and I was far more qualified. I then found out that the guy who swept the shop floor and did the occasional delivery was on more than double what I was receiving. He had no qualifications whatsoever except a driving licence.
Well that did it. I wondered why I was working for pennies and being laden with so much responsibility. So I began to look at the job market. Guess what? I found a part-time job inputting data for the same money I was getting as materials controller. I went for it. Typing in figures and having my afternoons free. And it was a five-minute walk from where I lived.
After that I went into sales. I realised that this was where the money was and it was up to me to put the work in. No responsibility and I could double my basic pay easily every month with commission. I’ve done this now for several years.
Of course all good things come to an end. The commission was not compulsory so it could be removed at any time. Now the Financial Conduct Authority no longer want sales staff rewarded by monetary means, so the commission has disappeared.
Working in the call centre is no longer as profitable as it once was.
Relationships at work can often go very badly, and it’s often older and wiser people who tell you never to see anyone at work – people who have been there, got the t-shirt and then got the pants to match. They often have a point. We spend a lot of time at work – biggest part of our lives – so a relationship with a co-worker is on full view and other colleagues seem to have a knack of picking up whether it’s serious or not. Trying to keep it quiet? Forget it. Your colleagues will always know.
If you’re messing about with someone for a bit of fun, then colleagues have the potential to make your life hell. The gossip mongering and rumour making can be second to none. I’ve known people get so embarrassed that they’ve very quickly changed department, and in one case didn’t come back to work.
On the other hand I’ve known many couples who have been serious in their relationships. They’ve managed to ride the remarks and comments and end up getting married. In fact, in the call centre, I have known quite a few couples get married and I haven’t yet heard of any of them splitting. There are three couples I work with at the moment who are heading towards the wedding bells.
The trick of riding the gossip seems to be being completely open and up front. That is if it’s a serious relationship. It helps if both people are on the same employee level. No one else is looking for any evidence of favouritism then. That’s one big gossip topic out of the way.
Being manager and agent and having a bit of fun is definitely asking for trouble. Especially if they’re in the same department, team or room. Every action, every word will be scrutinised and analysed. The slightest thing will be seen as favouritism. The slightest smile will be gossiped about. A manager could lose their job unless very careful. The agent could be forced out of a job.
Is it really worth the fun? Is it worth the trouble it could cause? Anyone thinking of having a bit of fun with a colleague would be well advised to think very hard before do it. The fall out is not that easy to get through.