Is it worth staying at a company for more than 5 years? My simple answer is no. Not unless you want to progress into management and climb the ladder of hierarchy. I’ve been at the same company for 12 years. I was asked, in the past, if I wanted to train as a team managerContinue reading “Long Term Service”
Tag Archives: FCA
Why Work In A Call Centre?
I began to write a blog about the day to day experience of my working life. I’ve been working at the call centre for over 11 years now and this seemed like a good way of getting rid of stress and of laughing at some of the stupid things that can happen at work. IContinue reading “Why Work In A Call Centre?”
Mobile Phones
We’re not allowed to use our mobile phones in the call centre. It’s annoying for the staff, but it’s safer for the customers. It may sound a bit strange to people who are not familiar with the workings of a call centre. Basically we are dealing with payment details every day. Credit cards, debit cards,Continue reading “Mobile Phones”
Customer Attitude
We’ve noticed a change in customer attitude during the last few weeks. It’s probably due to the amount of information in the media about various companies miss-selling, and several companies being fined by the Financial Conduct Authority. But the attitude is not pleasant. Several of us have had customers coming through saying that they wantContinue reading “Customer Attitude”
Administration…
Customer told me a few days ago that he’d heard my company was going into administration. I started laughing. I asked him where he’d heard this. ‘My wife told me,’ he replied. I asked where she’d heard it. ‘Don’t know,’ he said. So even though he didn’t know where any of this had come from,Continue reading “Administration…”
Natural Matrix 