We’re not allowed to use our mobile phones in the call centre. It’s annoying for the staff, but it’s safer for the customers. It may sound a bit strange to people who are not familiar with the workings of a call centre. Basically we are dealing with payment details every day. Credit cards, debit cards,Continue reading “Mobile Phones”
Tag Archives: security
Your Address
If you phone me up at the call centre one of the things I will ask you for is your address. This is part of the Data Protection which we have to comply with. About 30% of the answers I get are the actual address. That is the full address. The other 70% is anythingContinue reading “Your Address”
Full Moon
It was the full moon yesterday and, sure enough, we had some strange calls. As well as almost every caller taking about 10 minutes to actually tell me why they were calling, there were a few of the more memorable calls. ‘Good morning. You’re through to…Can I take your address please?’ ‘The house is called…It’sContinue reading “Full Moon”
