Mobile Phones

We’re not allowed to use our mobile phones in the call centre. It’s annoying for the staff, but it’s safer for the customers. It may sound a bit strange to people who are not familiar with the workings of a call centre.

Basically we are dealing with payment details every day. Credit cards, debit cards, direct debits. It’s a sad fact that there are some very unscrupulous people out there who would welcome the opportunity to have access to another persons bank details. Many people, myself included, have been the victim of fraud.

My company does stringent checks on people and random yearly credit checks to try and filter these type of people out. The methods used are not fool proof however, so they also try to limit the duplication methods. This includes banning devices such as mobiles or iphones that can record or scan details. We are not allowed to write bank details down or leave any type of customer details on our desks. All security measures to make things safer for the customer.

Unfortunately not every company thinks like this.

Yesterday I went into town with my parents who are in their 70’s. My mom wanted a new mobile contract. We went into a very well known mobile place. The assistants were very nice and friendly – it wasn’t at all Scary Mary. My mom chose the contract she wanted and handed over her bank details to set it up. The manager of the shop, yes I said MANAGER, stood behind the assistant and took out his mobile phone. He began writing a text while the assistant was setting up the payment details. My parents didn’t think anything of this but I was shocked.

‘Are you guys regulated by the FCA?’ I asked the assistant.

The manager answered, ‘yes. Our insurance is regulated by the FCA.’

‘I’m asking because my company is regulated and if I used my mobile phone while I was setting up payment details I would be fired.’ I pointed out.

The manager very hastily put his mobile away and tried to say it was his work phone. I don’t care if it’s his work phone. You’d think that he’d have more sense than to text while there are payment details are in front of him. Did he think that an elderly couple didn’t require any respect, or was he actually up to no good?

Make up your own mind.

I going to turn into Scary Mary, and send in a written complaint.

Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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