A recent customer told me we had taken money from his account and he wanted to know what it was. He was quite upset that a payment had been taken, however, he had no account with us and was not paying us for anything. ‘But I called the bank and they told me that …Continue reading “You Sort It!”
Tag Archives: payment
Mobile Phones
We’re not allowed to use our mobile phones in the call centre. It’s annoying for the staff, but it’s safer for the customers. It may sound a bit strange to people who are not familiar with the workings of a call centre. Basically we are dealing with payment details every day. Credit cards, debit cards,Continue reading “Mobile Phones”
Full Moon Is Almost Here
It’s almost a full moon and the loonies are out in force. Loonies/looney from lunar meaning moon. Just in case you didn’t know. People in centuries past believed that the moon had an effect on the way people behaved or thought. Science of course sees this as an old wives tale. Working at the callContinue reading “Full Moon Is Almost Here”
Rocket Science
Well here we go again. Christmas barely over and the new year not yet started, but it’s already a matter of rocket science to call us. A very nice man rang to set up a new policy. Told me he’d already spoken to a colleague and he’d had details of the cover to read throughContinue reading “Rocket Science”
Renewals
One of the most routine things we do in the call centre is renew a policy. We do many renewals each day. Customers even ring in if their policy is on automatic renewal, even though we send out documents a few weeks before renewal telling them it will be automatically renewed. Here’s a few ofContinue reading “Renewals”
Are You Listening?
When customers phone us they often have an idea of what we are going to say, or more often an idea of what they want us say. Sometimes it can take several minutes before we can get through to the customer with the actual facts. Here are a few examples: ME: Your policy was renewedContinue reading “Are You Listening?”
