One of the most routine things we do in the call centre is renew a policy. We do many renewals each day. Customers even ring in if their policy is on automatic renewal, even though we send out documents a few weeks before renewal telling them it will be automatically renewed. Here’s a few of the more memorable calls:

CUSTOMER: I’ve had a letter. Am I through to the right place?
ME: I don’t know. Maybe if you tell me what the letter is and why you are calling I might be able to answer that question.

CUSTOMER: I want to speak to HR about my renewal.
ME: You want to speak to Human Resources about your renewal? They employ people. They don’t know anything about your policy.
CUSTOMER: Well I need to speak to them about my renewal. Or somebody at least.

ME: The policy will automatically renew next year unless you tell me differently.
CUSTOMER: Does that mean I get a year free?
ME: No.

CUSTOMER: Here’s my card number. Just renew my policy.
ME: How about giving me your address first so that I know what I’m renewing and who I’m renewing it for.

CUSTOMER: I’ve had my renewal and I just wanted to let you know that I’m posting my cheque tomorrow.
ME: Thank you for letting me know. Sorry you had to wait in a call queue for 10 minutes to tell me. Unfortunately we have a lot of people phoning today for no reason.

CUSTOMER: I’ve had my renewal. It’s gone up by 33.4%. What do you say about that?
ME: It hasn’t gone up. It’s the same price as last year. Check your bank statement.

No business can continue without customers. But us agents would certainly have more peace of mind without them.


Published by Mandee

I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer. EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc. I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example. Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover. The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant. I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings. Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.

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