The call centre computers went down today. Only for a short time so it wasn’t too bad. It happens from time to time. We’re stuck answering the phone but can’t do anything on the system. The managers always come round with the inevitable ‘call-back’ sheets. I very rarely write anything on them. I try to do my best to answer queries without the computer. It’s not always possible. But I do manage to handle quite a few of the calls without the need to call people back.
The best time of course is when the phone lines go down. That is a rare occurrence and greeted with great enthusiasm and a round of cheers when it happens.
Most of the time the customers are actually understanding when we have computer problems. There are those who see it as an opportunity to have a go at us. And, of course, there are those who just aren’t bothered.
CUSTOMER: Could you look at my payments and dates please?
ME: I sorry but our computer systems have just gone down. I’m not able to do anything at the moment. Can’t call anything up at the moment.
CUSTOMER: You’ll need my policy number won’t you?
ME: No.
CUSTOMER: I’m looking at some of the policies on the website and would like further details.
COLLEAGUE: I’m afraid our computer systems have just gone down so I’m not able to get on the internet at the moment.
CUSTOMER: Oh! What a lame excuse. Just because you can’t be bothered to answer my questions.
COLLEAGUE: The computer system is down. I can’t access the internet.
CUSTOMER: Don’t bother yourself. I’ll go elsewhere.
At other times the computer is so slow that I’ve come close to putting my fist through the screen. We’ve just had our computers updated and they’ve got slower than normal, as well as kicking us out of a system while being in the middle of updating a record. I often wonder if computers have made our lives harder rather than easier.
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Published by Mandee
I'm an EFT practitioner, Matrix Reimprinter, Colour Therapist, Reiki Healer, Tarot Reader, And Astrologer.
EFT (Emotional Freedom Technique) was pioneered by Gary Craig, tapping on acupressure points to help a person heal themselves. It proved to be extremely effective and has been taken up by many people worldwide. The therapy was taken further by Karl Dawson who found it very effective to enable the client to access memories, many hidden, sometimes pre-birth. By accessing the memory in the matrix the client is able to identify the root of problem areas, and with the help of the practitioner address the initial cause of trauma, phobias, addictions, pain, etc.
I also use colour therapy and reiki as separate therapies, but they also work well together. It's no coincidence that nurses wear blue - blue is a very calming and relaxing colour. Just the thing you need when recovering. Too much blue, however, can lead to withdrawal and in some cases depression. We've all heard the term: 'I'm having a blue day'. This is just one colour example.
Reiki is a very relaxing complementary healing technique that originated in the East. It is used worldwide as an effective therapy. The practitioner allows universal energy to flow through them into the client, to help the client recover.
The therapies mentioned above are complementary. In orders words they can be used alongside modern medical practices. I do not diagnose or prescribe. Diagnosis and medication is dealt with by your GP or hospital consultant.
I've been reading the tarot and runes for over 30 years both in the UK and internationally. I'm also a member of the Astrological Association of Great Britain after studying astrology through the Mayo School of Astrology. I offer Natal Charts, Reports, and Readings.
Please note: Tarot and astrology is for guidance only. The reading or report will not make decisions for you and should not be used as a substitute for professional advice.
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Natural Matrix 
Our computers in our call centre go down all the time, most customers are fine with it.. the ones that aren’t really do get mad at us – a woman rung the other day when the systems were down to report that someone had died.. when i told her the system had gone down she replied ‘i dont care, shes still dead. if you dont update the details this instant i’ll sue you and i’ll win..’
call centres really are the best places to work!
Some people are just so rude, it’s unbelievable. There seems to be more rude customers this time of the year as well.
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