I’ve Been Fired!

After being on suspension for about 6 weeks, they fired me yesterday. I’m no longer bound by their contract so I’ll say what I damn well please now. They said I was rude to a customer and it was gross misconduct. I wasn’t rude at any point of the call. I didn’t swear and IContinue reading “I’ve Been Fired!”

Can’t Speak English. Really?

It’s been a while since I’ve posted due to lots of things going on. Lots of things happening – mostly good. Work is very busy at the moment. If we’re lucky we get chance to breathe. A young chap called me today on behalf of his mom. I told him I needed her permission toContinue reading “Can’t Speak English. Really?”

Seeing The Doctor

I had cause to make an appointment to see the doctor this past week. Sounds easy doesn’t it? The receptionist offered me a few appoints between 2pm and 4.30pm next week. Politely I declined and explained that I work full time and could they fit me in after 5pm. ‘We close at 5pm.’ I wasContinue reading “Seeing The Doctor”

Car Insurance Tips

I recently had to buy car insurance and sat for a few hours scouring the web for the cheapest. After finding the cheapest I then began to get quotes including family members as named drivers. I found that there were a few factors that influenced the price, such as: a) when you want it toContinue reading “Car Insurance Tips”

Moving Seats (Or Musical Chairs)

I have to work a certain amount of Saturdays in the call centre, and the last few months my department has been required to sit at other desks. This is because the department downstairs is required to sit upstairs with us, so they are given our desks! That’s right. We have to move elsewhere soContinue reading “Moving Seats (Or Musical Chairs)”

Buying Expensive Items

When buying a large expensive item it’s common place to do your research and you check out all the details of it before buying. You look at the model and what it’s capable of, it’s capacity, what it’s powered by, etc. Whether it’s a house, a car, a boiler, a washer, a computer, or anyContinue reading “Buying Expensive Items”

We’re Closed!

Unfortunately I had to work this Saturday. Right at the end of my shift I had a customer ringing to take out a policy that I don’t deal with. I’m not authorised to set it up so would have been in serious trouble if I had done so. However, as I explained to the customer,Continue reading “We’re Closed!”

Do You Know Your Address?

One of the main things we have problems with at work is customers who don’t know their address. You may think I’m joking but sadly I’m not. We get a lot of ‘errmm…’ when we ask for the address. We also get ‘the postcode is w2’. Sometimes we get the whole postcode but still haveContinue reading “Do You Know Your Address?”

Guru Nanek’s Birthday

Our Sikh colleagues at work celebrated the birthday of Guru Nanek today. He’s the guy who founded the Sikh religion in the 1400’s. A man way ahead of his time who tried to get rid of the gender inequality and the caste system in India. The Sikh community at work brought a lot of foodContinue reading “Guru Nanek’s Birthday”