Do You Know Your Address?

One of the main things we have problems with at work is customers who don’t know their address. You may think I’m joking but sadly I’m not. We get a lot of ‘errmm…’ when we ask for the address. We also get ‘the postcode is w2’. Sometimes we get the whole postcode but still haveContinue reading “Do You Know Your Address?”

Questions

When a customer calls in to us they hear an IVR recording before they get through to an agent. It tells them the company name and gives a bit of information about the company. After this they get through to an agent who proceeds to answer any queries they may have. Answering questions is anContinue reading “Questions”