address

Do You Know Your Address?

One of the main things we have problems with at work is customers who don’t know their address. You may think I’m joking but sadly I’m not. We get a lot of ‘errmm…’ when we ask for the address. We also get ‘the postcode is w2’. Sometimes we get the whole postcode but still haveContinue reading “Do You Know Your Address?”

To set up a policy or to check or change existing details we need the address. That includes the postcode. As usual we get greeted with a multitude of answers when we ask for the address. ‘It’s number 5 The Street.’ ‘It’s number 10.’ ‘It’s London.’ ‘I live in Scotland.’ ‘It’s CF4 1QQ.’ ‘I’m justContinue reading “Address”

Questions And Answers

We have to ask customers a multitude of questions at the call centre, to get the answers we need to set up the policy they require. Here are a few examples of the questions I ask and the answers I get: ME ‘Can I have your full address please?’ CUSTOMER ‘Errr. Ummmmm. Errr. I thinkContinue reading “Questions And Answers”

Questions

When a customer calls in to us they hear an IVR recording before they get through to an agent. It tells them the company name and gives a bit of information about the company. After this they get through to an agent who proceeds to answer any queries they may have. Answering questions is anContinue reading “Questions”

Your Address

If you phone me up at the call centre one of the things I will ask you for is your address. This is part of the Data Protection which we have to comply with. About 30% of the answers I get are the actual address. That is the full address. The other 70% is anythingContinue reading “Your Address”