Questions

When a customer calls in to us they hear an IVR recording before they get through to an agent. It tells them the company name and gives a bit of information about the company. After this they get through to an agent who proceeds to answer any queries they may have. Answering questions is anContinue reading “Questions”

Artificial Lights

They spent a few million designing and building the call centre where I work. We’ve been in this particular building for several years now, but I can still remember all the hype about it before it was ready. It was the company’s baby. Extremely important. The company had to mention it as much as possible.Continue reading “Artificial Lights”