freephone – Natural Matrix

Questions

When a customer calls in to us they hear an IVR recording before they get through to an agent. It tells them the company name and gives a bit of information about the company. After this they get through to an agent who proceeds to answer any queries they may have. Answering questions is anContinue reading “Questions”

Crap Day

I had a few unnecessary calls today. People telling me they had insurance with other companies and asking me what they were covered for. How the hell do I know? ‘Ring the other company’ I politely suggested. Yes, I was polite. It is very difficult at times. Well, I guess that some people think thatContinue reading “Crap Day”